COPYRIGHT © 2017 BY M21 CONSULTING CO.,LTD., THAILAND

    WEBSITE DESIGNED BY OUR CREATIVE TEAM

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    OUR SERVICES

    SUSTAINABILITY & EXCELLENCE

    Our service offerings helped companies to achieve operational excellence, enabling them to deliver on their customer promise every time, with the cost reduction and increased customer satisfaction.

    OUR OFFERING

    WE OFFER A CUSTOMISED SUITE OF MANAGEMENT & OPERATIONS CONSULTING AND TRAINING SERVICES TO ADDRESS OUR CLIENT’S MOST PRESSING CONCERNS THROUGH OUR 3 CORE BUSINESS SERVICE AREAS.

    OPERATIONS TRANSFORMATION

    Operations Transformation includes the operation capabilities and process transformation and organisation to help aligning the operations with the business strategy and the ability to execute of an organisation, which we offer you full scale of operation transformation services.

    PEOPLE

    TRANSFORMATION

    People Transformation, an approach designed to support business in enhancing business value by linking between people, process and strategy to reach a sustainable transformation performance, and ultimately drive businesses forward to gain competitive advantage through their people.

    BUSINESS

    TRANSFORMATION

    Business Transformation is a change management strategy and marketing strategy which has aim to align People, Process and Technology initiatives of a company more closely with its business strategy and vision.

    OPERATION EXCELLENCE

    • Operations Analytics

    • Operations Strategy

    • Operations Management Model

    BUSINESS PROCESS MANAGEMENT

    • Process Diagnostic

    • Process Re-engineering

    • Process Improvement and Standardisation

    OPERATION EXECUTION

    • Operations Road map

    • Operations Mobilisation

    • Sustainable Operation [LSS, Kaizen)

    OPERATION TOOLS

    • Operating Manual Guideline

    • In-house Operation Training

    • Visualisation/Dashboard Design

    CURRICULUM DESIGN

    • Hard Skill Course

    • Soft Skill Course

    • Customisation Course

    PEOPLE SKILL TRAINING

    • Service Mindset

    • People Inspiration

    • People Personality

    IN-HOUSE TRAINING DEVELOPMENT

    • Training Road map Design

    • Training Program Development

    • Training Execution and Facilitation

    PEOPLE DEVELOPMENT

    • Employee Experience  Creating Desired Culture

    • Behavior Transformation Strategy

    • Post-Merger Integration

    CHANGE MANAGEMENT

    BUSINESS STRATEGY

    • Business Analytic

    • Partnership Structure 

    • Business Model Transformation

    DIGITAL BUSINESS

    • Digital Marketing

    • Digital Content

    • Website Design and Development

    • Organisation Assessment

    • Organisation Design

    • Operating Model Blueprint

    • Change Enablement Program

    MARKETING AND SALES

    • Sales Channel Management

    • Sales and Customer Service Analytics

    • Sales Tools and Enablement

    OUR WORK

    POWERING THE PEOPLE AND TRANSFORM OPERATIONS

    FOR DRIVING SUSTAINABLE CHANGE TO ORGANIZATION

    HOW WE HELP

    WE OFFERINGS HELPED COMPANIES TO ACHIEVE EXCELLENCE,

    ENABLING THEM TO DELIVER ON THEIR CUSTOMER PROMISE AND INCREASED CUSTOMER SATISFACTION.

    OPERATIONS TRANSFORMATION

    • Diagnostic business operations in term of business strategy, operational performance and defines operation basis of competition.

    • Conduct as-is assessment surveys.

    • Benchmark existing operating processes against industry best practice.

    • Develop an operating model and operational processes in term of operation management, service operations, shared services centre, customer service and daily management etc.

    • Operations Transformation Execution.

    • Sustained performance and continuous improvement.

    • develop Standard Operation Procedure, KPIs, Report System  and Manual Guidebook.

    PEOPLE

    TRANSFORMATION

    Training Service:

    We have three kinds of training services which can be selected or customised to suit your requirements.

    We will design the best curriculum by:

    • Collaborate with Top Universities' Professors and Trainer to continue update Academic and Skill Courses.

    • Adapting Real Practice situations and issues to match with your company.

    • Facilitate with fun by Demonstrate in roles play with Business Games as real situations.

    BUSINESS

    TRANSFORMATION

    • Changing shape of business to enhance innovation, and drive digital transformation.

    • Develop a suitable model for effective organisational change incorporates five key elements: vision, skills, incentives, resources, and an action plan.

    • Create a communication plan for internal and external to boost up your brand to engaging & enabling the organisation and customer.

    • Provide strategic thinking with total marketing solution from knowing your customer, boost your sales by creating promotion ideas that work, designing your channel strategies and executing your brand across the multi-channel.